20 NOV 20
AFCA Member Forums: two years of operations, future of membership experience

More than 153,000 complaints received, $474.5 million in compensation and refunds

06 NOV 20
AFCA releases 2019-20 Annual Review
The Australian Financial Complaints Authority (AFCA) has today released its 2019-20 Annual Review, revealing the number of complaints received and closed, the amount awarded to consumers in compensation and refunds, and the ombudsman’s approach to the COVID-19 pandemic.
04 NOV 20
AFCA proposes Rules change to transfer unfinished complaints from Superannuation Complaints Tribunal
Following a public consultation and submissions from industry and consumer bodies, an amendment to the Australia Financial Complaints Authority (AFCA) Rules to facilitate the transition of any unresolved complaints from the Superannuation Complaints Tribunal (SCT) prior to ceasing operations will be submitted to the Australian Securities and Investments Commission (ASIC) for approval.
16 OCT 20
Six-month temporary time extension to cease on 1 November
The Australian Financial Complaints Authority (AFCA) is reminding firms that on 1 November 2020, the six-month temporary time extension for firms to provide responses to financial difficulty complaints and complaints that have already been through internal dispute resolution will come to an end.
23 SEP 20
AFCA Datacube updated with latest complaint statistics
The Australian Financial Complaints Authority (AFCA) has today updated its online comparative reporting tool, the AFCA Datacube, to include information about all financial complaints lodged with it from 1 July 2019 to 30 June 2020.
21 SEP 20
Consultation now open on AFCA Rules changes ahead of Superannuation Complaints Tribunal ceasing operations
As part of transition arrangements in relation to the Superannuation Complaints Tribunal (SCT) ceasing operations after 31 December 2020, the Australian Financial Complaints Authority (AFCA) is seeking submissions on proposed changes to its Rules.
19 AUG 20
AFCA makes submission to ASIC’s product intervention power on add-on motor vehicle financial risk products consultation

The Australian Financial Complaints Authority (AFCA) has published its submission to ASIC’s consultation on the proposed use of its product intervention powers to address significant cons

05 AUG 20
AFCA makes submission to ASIC’s product intervention powers consultation

The Australian Financial Complaints Authority (AFCA) has published its response to ASIC’s consultation on the proposed use of its product intervention powers to address significant consum

03 AUG 20
AFCA appoints Head of Membership Services
The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Mr. Campbell Daff to the newly created position of Head of Membership Services.
30 JUL 20
Insurance Council and AFCA agree to launch business interruption test case
The Insurance Council of Australia (ICA) and the Australian Financial Complaints Authority (AFCA) have agreed to file a test case considering the application of infectious diseases cover in business interruption policies.

Media contact information

For all AFCA media enquiries, please phone 0466 929 659 or email media@afca.org.au.

Media contacts

Email: media@afca.org.au

Mobile: 0466 929 659