23 SEP 20
AFCA Datacube updated with latest complaint statistics
The Australian Financial Complaints Authority (AFCA) has today updated its online comparative reporting tool, the AFCA Datacube, to include information about all financial complaints lodged with it from 1 July 2019 to 30 June 2020.
21 SEP 20
Consultation now open on AFCA Rules changes ahead of Superannuation Complaints Tribunal ceasing operations
As part of transition arrangements in relation to the Superannuation Complaints Tribunal (SCT) ceasing operations after 31 December 2020, the Australian Financial Complaints Authority (AFCA) is seeking submissions on proposed changes to its Rules.
19 AUG 20
AFCA makes submission to ASIC’s product intervention power on add-on motor vehicle financial risk products consultation

The Australian Financial Complaints Authority (AFCA) has published its submission to ASIC’s consultation on the proposed use of its product intervention powers to address significant cons

05 AUG 20
AFCA makes submission to ASIC’s product intervention powers consultation

The Australian Financial Complaints Authority (AFCA) has published its response to ASIC’s consultation on the proposed use of its product intervention powers to address significant consum

03 AUG 20
AFCA appoints Head of Membership Services
The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Mr. Campbell Daff to the newly created position of Head of Membership Services.
30 JUL 20
Insurance Council and AFCA agree to launch business interruption test case
The Insurance Council of Australia (ICA) and the Australian Financial Complaints Authority (AFCA) have agreed to file a test case considering the application of infectious diseases cover in business interruption policies.
30 JUL 20
AFCA welcomes updated guidance on IDR procedures
The Australian Financial Complaints Authority (AFCA) has welcomed the Australian Securities and Investments Commission’s (ASIC) updated guidance on Internal Dispute Resolution (IDR). 
02 JUL 20
AFCA receives more than 80,000 complaints in FY19/20, nearly 5,000 of which are COVID-19 related
Australians in dispute with their bank, insurer, super fund or financial firm have lodged more than 80,000 complaints in the last 12 months, with the Australian Financial Complaints Authority (AFCA) securing $258.6 million in compensation and refunds direct to consumers.
01 JUL 20
AFCA bans paid representative from lodging complaints
The Australian Financial Complaints Authority (AFCA) has banned paid representative MCR Partners from lodging complaints on behalf of consumers and small businesses.
27 MAY 20
AFCA receives more than 3100 complaints relating to COVID-19

The Australian Financial Complaints Authority (AFCA) has received over 3180 COVID-19 related financial complaints since the coronavirus (COVID-19) was declared a pandemic in March.

Media contact information

For all AFCA media enquiries, please phone 0466 929 659 or email media@afca.org.au.

Media contacts

Email: media@afca.org.au

Mobile: 0466 929 659