Year published

19 FEB 21
AFCA welcomes announcement of Independent Review 
The Australian Financial Complaints Authority (AFCA) welcomes today’s announcement of the terms of reference for the scheduled review of its functions and performance.
21 JAN 21
AFCA Rules change following ASIC direction
AFCA has amended its Rules to provide clarity for consumers and financial firms regarding AFCA’s jurisdiction to receive complaints about the conduct of an authorised representative of an AFCA member. 
23 DEC 20
AFCA releases information for consumers impacted by NSW travel restrictions

The Australian Financial Complaints Authority (AFCA) has released information and next steps for consumers who have been affected by the recent NSW COVID-19 restrictions.

09 DEC 20
ASIC approves changes to AFCA Rules to assist transition of SCT complaints by 31 December 2020 deadline
The Australian Securities and Investments Commission (ASIC) has approved an update to the Australian Financial Complaints Authority (AFCA) Rules to provide for the transfer and handling of all remaining open complaints from the Superannuation Complaints Tribunal (SCT) to AFCA by 31 December 2020.
20 NOV 20
AFCA Member Forums: two years of operations, future of membership experience

More than 153,000 complaints received, $474.5 million in compensation and refunds

06 NOV 20
AFCA releases 2019-20 Annual Review
The Australian Financial Complaints Authority (AFCA) has today released its 2019-20 Annual Review, revealing the number of complaints received and closed, the amount awarded to consumers in compensation and refunds, and the ombudsman’s approach to the COVID-19 pandemic.
04 NOV 20
AFCA proposes Rules change to transfer unfinished complaints from Superannuation Complaints Tribunal
Following a public consultation and submissions from industry and consumer bodies, an amendment to the Australia Financial Complaints Authority (AFCA) Rules to facilitate the transition of any unresolved complaints from the Superannuation Complaints Tribunal (SCT) prior to ceasing operations will be submitted to the Australian Securities and Investments Commission (ASIC) for approval.
16 OCT 20
Six-month temporary time extension to cease on 1 November
The Australian Financial Complaints Authority (AFCA) is reminding firms that on 1 November 2020, the six-month temporary time extension for firms to provide responses to financial difficulty complaints and complaints that have already been through internal dispute resolution will come to an end.
23 SEP 20
AFCA Datacube updated with latest complaint statistics
The Australian Financial Complaints Authority (AFCA) has today updated its online comparative reporting tool, the AFCA Datacube, to include information about all financial complaints lodged with it from 1 July 2019 to 30 June 2020.
21 SEP 20
Consultation now open on AFCA Rules changes ahead of Superannuation Complaints Tribunal ceasing operations
As part of transition arrangements in relation to the Superannuation Complaints Tribunal (SCT) ceasing operations after 31 December 2020, the Australian Financial Complaints Authority (AFCA) is seeking submissions on proposed changes to its Rules.

Media contact information

For all AFCA media enquiries, please phone 0466 929 659 or email media@afca.org.au.

Media contacts

Email: media@afca.org.au

Mobile: 0466 929 659

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