Year published

29 JUN 23
Independent Review Quarterly Update for June
AFCA has published its June 2023 Quarterly Update on the Independent Review response.
23 JUN 23
AFCA welcomes passing of CSLR legislation
The Australian Financial Complaints Authority (AFCA) welcomes the passage of legislation that establishes a compensation scheme of last resort (CSLR). 
19 JUN 23
​​AFCA named Excellence Awardee in two Australian HR Awards​
The Australian Financial Complaints Authority (AFCA) has been named an Excellence Awardee in the Australian HR Awards 2023,
05 JUN 23
Article: Mortgage stress - getting on the front foot
Hundreds of thousands of fixed-rate loans will roll onto much higher rates in coming months, catching up on a year of rate rises from which they have so far been quarantined. Some borrowers face the prospect of being tipped into financial hardship as a result, but our experience as Australia’s financial ombudsman service suggests many will have options – if they act early.
05 JUN 23
Complaints paused due to firm insolvency - June 2023 update
As of 1 June 2023, the Australian Financial Complaints Authority (AFCA) had 4,875 open complaints involving 54 financial firms impacted by insolvency.
29 MAY 23
AFCA publishes details of non-compliant members
The Australian Financial Complaints Authority (AFCA) has today published the details of 16 financial firms and authorised credit representatives who have failed to pay their AFCA membership levy and/or other fees.
22 MAY 23
AFCA publishes second edition of bi-annual Systemic Issues Insights Report
As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the second edition of its bi-annual AFCA FY22-23 Systemic Issues Insights Report.
12 MAY 23
AFCA accredited as a Family Friendly Workplace
In celebration of National Families Week, the Australian Financial Complaints Authority (AFCA) is proud to share that it has been certified as a Family Friendly Workplace.
12 MAY 23
​​AFCA launches Diversity, Inclusion and Belonging Strategy and Action Plan​
The Australian Financial Complaints Authority (AFCA) has launched its Diversity, Inclusion and Belonging Strategy and Action Plan outlining the actions it will take over the next three years to work towards its vision of being a diverse and inclusive workplace where all people feel they belong. 
02 MAY 23
Complaints paused due to firm insolvency – May 2023 update
As at 1 May 2023, the Australian Financial Complaints Authority (AFCA) had 4,876 open complaints involving 53 financial firms impacted by insolvency.
28 APR 23
AFCA and APRA sign memorandum
The Australian Financial Complaints Authority (AFCA) and the Australian Prudential Regulation Authority (APRA) have signed a memorandum of understanding (MoU) setting out how they will continue to work together to support a fair and efficient financial system.
26 APR 23
Independent Review March 2023 Quarterly Update
AFCA has published its Independent Review response Quarterly Update for March 2023.
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