Complaints paused due to firm insolvency

As at 1 October, the Australian Financial Complaints Authority had 4,609 open complaints involving 52 financial firms impacted by insolvency.

AFCA updates Current Matter on Dixon Advisory and Superannuation Services

AFCA has updated its Current Matter about Dixon Advisory and Superannuation Services.

AFCA hosting ANZOA “Meeting of the Minds” conference

The Australian Financial Complaints Authority (AFCA) is hosting the Australian and New Zealand Ombudsman Association’s (ANZOA) “Meeting of the Minds” conference at its Melbourne office on 28-29 July. 

AFCA updates Independent Review dashboard

AFCA has updated its Independent Review dashboard to include information about how it has commenced or progressed work on 10 of the 14 recommendations.

AFCA spreads flexible parental leave over two years

The ability to spread parental leave over two years and the introduction of gender affirmation leave are among new benefits Australia’s national financial ombudsman service has announced in a new leave policy.

Natalie Cameron named Lead Ombudsman, Banking and Finance

The Australian Financial Complaints Authority (AFCA) has announced the appointment of Natalie Cameron as its new Lead Ombudsman for Banking and Finance.

Complaints paused due to firm insolvency

As at 1 June 2022, the Australian Financial Complaints Authority had 2,447 open complaints involving 44 financial firms impacted by insolvency.

AFCA has now received over 1,200 complaints against ACBF/Youpla

The Australian Financial Complaints Authority (AFCA) has now received more than 1,200 complaints about four Aboriginal Community Benefit Fund (ACBF) companies, also known as the Youpla group, since AFCA began operating in 2018. The complaints are about unconscionable practices in the sales of funeral expense policies to First Nations consumers.

AFCA makes latest update to its public Datacube

The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers. 

AFCA publishes Fairness Jurisdiction Project outcomes report

AFCA has published a new report which summarises work undertaken to ensure AFCA’s Fairness jurisdiction is well understood by stakeholders, that it is applied consistently and independently, and in a way that is fair for members and complainants.

AFCA releases response to Independent Review 

AFCA has released new information on its response to the Independent Review and how it has already commenced or progressed work on 9 of the 14 recommendations. This includes the new AFCA funding model, modernising technology to enhance timeliness, efficiency, and transparency, and completing a significant component of its fairness jurisdiction project.  

Complaints against ACBF/Youpla now above 700

The Australian Financial Complaints Authority (AFCA) has now received more than 700 complaints about four Aboriginal Community Benefit Fund (ACBF) companies, also known as the Youpla group, since AFCA began operating in 2018.