Consultation opens on AFCA’s Approach to determining compensation in complaints involving Financial Advisers and Managed Investment Schemes

The Australian Financial Complaints Authority is consulting on its draft Approach to determining compensation in complaints involving Financial Advisers and Managed Investment Schemes.

​​AFCA updates its public Datacube​

AFCA has updated the AFCA Datacube to show complaints data from 1 July 2022 to 30 June 2023.

AFCA publishes 2022–23 Annual Review

AFCA has published its 2022–23 Annual Review, summarising in detail, the significant program of work it completed during the 2022–23 financial year.

AFCA publishes latest edition of its Systemic Issues Insights Report 

As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its Systemic Issues Insights Report.  

​​AFCA introduces flexible public holiday leave and Women’s Health Leave​

The option to take public holidays flexibly and the introduction of women’s health leave are among new benefits the Australian Financial Complaints Authority (AFCA) has introduced in its enhanced leave policy.

​​AFCA named Employer of Choice in Australian HR Awards​

The Australian Financial Complaints Authority (AFCA) has been named Employer of Choice, Public Sector and NFP, at the Australian HR Awards 2023.

Consultation opens on AFCA’s new Appropriate Lending to Small Business Approach

Consultation is now open on the Australian Financial Complaints Authority’s proposed new Appropriate Lending to Small Business Approach.

​​AFCA recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI)​

The Australian Financial Complaints Authority (AFCA) is proud to have been awarded Bronze Tier Status in the Australian Workplace Equality Index (AWEI).

Consultation opens on AFCA's new Responsible Lending Approach

Consultation is now open on the Australian Financial Complaints Authority’s proposed new Responsible Lending Approach.

​​AFCA publishes new Approach to motor vehicle total loss complaints​

AFCA has published its new Approach to motor vehicle total loss complaints. 

Independent Review Quarterly Update for June

AFCA has published its June 2023 Quarterly Update on the Independent Review response.

AFCA welcomes passing of CSLR legislation

The Australian Financial Complaints Authority (AFCA) welcomes the passage of legislation that establishes a compensation scheme of last resort (CSLR).