This list is regularly updated as we publish new information.

AFCA Operational information

Brochures

  • How to resolve a complaint (coming soon)
  • Guide for dealing with financial difficulty (coming soon)
  • Guide to conciliation conferences (coming soon)
  • Guide to assisting a client who has a financial services dispute (coming soon)
     

Factsheets

 

AFCA Approaches

 

EDR response guides

 

Accessibility guides